Terms and conditions

Check-in/Check-out

Check-in time: 14:00 (early check-in is subject to availability)
Check-out time: 12:00 (noon)
Late check-out fee:
- before 18:00 50% of suite rate
- after 18:00 Full charge

Taxes and Service Charge

All the rates include taxes and service charges, unless stated otherwise in specific Terms & Conditions.

We reserve the right to adjust the taxes and service charge policy without prior notice in the event of alterations by the government.

Reservation

Enquiries and reservations can be made by phone at +84 (0) 292 381 9139 or by e-mail to reception@nambocantho.com .

Reservation confirmation

We shall e-mail a confirmation of reservation to the client for every reservation,

The guest is expected to hand in the confirmation upon check-in for the booked services.

Payment

Credit card, money wire or cash deposit in the amount of 50% (fifty percent) of the total amount due is required to guarantee room reservation.

In case of money wire the reservation will be effective after reception of the transfer or proof of transfer.

All accounts must be settled prior to departure. We reserve the right to charge the client any extra cost in case of damage to Nam Bộ Boutique Hotel property or in case of undeclared consumption of goods within its premises and non-payment of services received or booked through Nam Bộ Boutique Hotel with no adequate cancellation.

Cancellation

Reservations may be canceled, subject to the following fees:

Confirmed rooms (deposit already charged to the credit card or money wire received) canceled up to 5 days prior to arrival are subject to a 5% administration cancellation fee per reservation but no more than 50% of one night's rate.

Cancellation made between 4 days and 48 hours prior to arrival is subject to a cancellation fee of 50% of one night's rate.

Cancellation made less than 48 hours prior to arrival date or after the guests checked-in is subject to a cancellation fee of 100% of one night's rate.

In the event of no-show the hotel reserves the right to charge the full stay.

Cancellation is effective only when confirmed as such by the hotel.

Extension of stay

In case the guest wishes to extend his/her reservation we shall endeavour to offer the continuance of the services but cannot guarantee the prolongation of his/her stay in the same suite and/or same price category. We shall offer the best rate available at the time of the request.

Small Children

Small Children are any guests up to 5 years old.

Accommodation

Small Children are accommodated free of charge including breakfast for up to two small children staying in the parents’ or guardians' suite and using the existing bedding.

Baby cots are provided free of charge, but are subject to availability upon request.

Any children requiring an extra bed will be charged as an extra guest for up to maximum 1 child per bed and up to 2 children per suite, subject to extra bed availability and depending on the suite.

Other terms

Responsibilities of Nam Bộ Boutique Hotel

We may be obliged to cancel hotel booking due to circumstances beyond our control or Force Majeure: weather, natural disasters, contamination, terrorist activities or threat of such strikes, war whether declared or not, threat of war, strikes, civil disturbances, government actions, mechanical failures or any act of God.

In any such cases, We shall inform direct guests without delay and shall offer our clients the choice of alternative dates or a full refund of all monies paid.

Insurance coverage

Nam Bộ Boutique Hotel has arranged and put in force a Public and Products Liability Insurance through renowned insurers that cover all hotel related activities following international standards of quality in terms of scope of cover and limit of indemnity. A summary of the insurance cover in place is available upon request.

Third party services

Nam Bộ Boutique Hotel may for and on behalf of the client arrange services to be rendered by independent third parties, persons or companies (the Suppliers), be it for transportation, local boats or otherwise, in which case Nam Bộ Boutique Hotel shall take reasonable care to choose Suppliers with standards acceptable in the locality, but in every which case the agreement is solely and directly between the client and the Supplier.

Nam Bộ Boutique Hotel cannot be held liable in the event of any failure by any third party Supplier to render any service, or for expenses incurred, or consequences, flight delays, cancellations or missed connections, damage to or loss of property, frustration, loss of enjoyment or disappointment, injury or death due to such failure or Force Majeure.

In the event of a service being withdrawn by a Supplier, Nam Bộ Boutique Hotel shall have no responsibility beyond refunding all monies paid to Nam Bộ Boutique Hotel by the participant.

Payment for reservations on any Nam Bộ Boutique Hotel accommodation & third party services shall constitute consent to all the provisions in the Terms and Conditions published herein.

Effect of these terms

These terms shall be effective upon the confirmation of the booking and deposit has been paid, and until all accounts are settled.

Governing law and jurisdiction

The law governing the contract is the law of Vietnam. Any dispute, controversy or claim relating to the contract shall be resolved by one or more arbitrators appointed in accordance with the Rules of Conciliation and Arbitration of the Vietnam International Arbitration Center of the Chamber of Commerce and Industry. The Arbitration shall take place in Ho Chi Minh City, Vietnam, and shall be held in English./

Copyright (c) 2011-2017 Nam Bộ Boutique Hotel - # 1 Ngô Quyền, QNK, Cần Thơ - 0292 381 9139